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Frequently Asked Questions
- How do I shop online?
- How do I pay the order?
- - What is PayPal and how does it work?
- - How do I use Credit Card to pay my order?
- - In the case of refund or order cancelled, when can I get money back?
- Do you ship internationally?
- When will my order be shipped?
- How long it usually takes for my order to arrive?
- How do I trace my order?
- How do I change or cancel my order?
- How do I return an item?
- Can I get an invoice?
- Do you have physical store that I can visit?
- How to contact us?
- What is your business working schedule?
How do I shop online?
To start shopping, click on the category that you would like to shop from or use search to find an item. In each category there are sub categories with different items.
When you see something you'd like to order, enter the quantity you want to buy and click on the "add to basket" button, we will place the item in your shopping cart. The number of items added to your shopping basket and total order amount are displayed and updated continually in the right-hand bar of any page, making it easy for you to review your purchases anytime and anywhere on the site.
To remove an item from your shopping cart, click the "Remove" button next to the picture of item you want to remove. If you need to change the quantity, write in the correct number and click "Update Shopping Cart".
If you have a discount coupon code or gift code, you can enter it in the box next to where it says "Discount Codes" and press "Apply Coupon" button. This will deduct the amount of the discount coupon or send relevant gift code internally to us. Click "Check Out" to continue.
Now you will be taken to a secure page where you will login, register or check out as a guest. Go through all 4 secure checkout steps to complete your ordering process:
- * Enter billing information,
- * Enter shipping information,
- * Select shipping method,
- * Select payment method.
- * Review order detail and submit order.
- * You will be redirect to Paypal website to continue processing payment.
After successfully placing an order, you will see a page thanking you for your order, together with an Order Number. Be sure to keep this number for your records. You will also get an order confirmation email with all the details on. If you do not receive the order confirmation email, your email service provider or email software may have blocked our emails.
How do I pay the order?
We accepts Paypal and Credit Card as the payment channels. Both payment methods will be made through Paypal who is a secure & safe payment gateway for online purchasing.
What is PayPal and how does it work?
PayPal is a safer, simpler way to send and receive money online.
You can pay for items you buy on iPhoneTailor.com.au as well as on hundreds of other leading retail websites, or you can use PayPal to send money quickly and safely to anyone with an email address.
You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account.
Once you sign up for a PayPal account, you just need to select PayPal as your payment method when you shop online. Websites that accept PayPal will show the PayPal logo in their checkout. You will be asked to log in to your account with your email address and password to confirm the payment. PayPal never shares your financial information with sellers or retailers.
If you receive a payment through PayPal, you will receive an email notification and the money will be credited to your PayPal account. You can then use your PayPal balance to make payments, or you can withdraw the funds to your bank account.
How do I use Credit Card to pay my order?
We use PayPal as payment gateway for all credit card users. You do not need a PayPal account to join, renew, or contribute. The following images demonstrate how to make a payment with your credit card through PayPal (or with a PayPal account if you have one).
In the case of refund or order cancelled, when can I get money back?
If you paid using a credit card, the money is refunded to that credit card. Depending on the company that issued your credit card, it might take up to 30 days for your refund to appear on your credit card statement. If you paid using your bank account or PayPal account balance, the money is refunded to your PayPal account. It usually takes 1 to 5 business days to completed. If you paid using a combination of a credit card and another payment method, the amount paid with a credit card is refunded to that credit card. The remaining amount is refunded to your PayPal account. Yes. We ship anywhere in the world. Packages will be sent from Australia base directly. For international shipping quotes, please use the postage calculator provided in Shopping Cart page.
Shipping time vary depending on where in the world your package is being delivered. Generally 10-14 business days, though most of the time packages arrive earlier than originally stated. We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after payment being received. No order will be sent on Saturday, Sunday and public holidays. You can expect to receive this email within 24 hours timeframe. The email contains the details of your shipment. You can also check your order status by logging into your account. Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 1 - 7 business days (excluding the day placing the order) depending on the destination and shipping method selected. You are expect to receive your order on the next business day, provided the destination is within the Express Post domestic network.
You are expect to receive your order within 2 - 7 business days, depending on the destination. Please note: **These are estimated delivery times only and we cannot be responsible for delays due to customs regulations and procedures. Delivery times may vary, particularly during Christmas, New Year, Easter and other holiday periods. Although iPhoneTailor.com.au cannot guarantee delivery times, we do our best to process orders as soon as we receive them. Please attempt the following steps before contacting us:Do you ship internationally?
How long does international shipping take?
When will my order be shipped?
How long it usually takes for my order to arrive?
NSW Canberra, Sydney, Gosford, Newcastle, Tweed Heads/ Murwillumbah, Wollongong
VIC Melbourne, Ballarat, Bendigo, Geelong, Moe, Morwell, Seymour, Shepparton, Traralgon
QLD Brisbane, Booval/ Ipswich, Bundaberg, Gold Coast, Hervey Bay, Strathpine/ Caboolture, Maryborough, Sunshine Coast, Toowoomba
WA Perth - only between Perth CBD and other capital city CBDs
SA Adelaide
TAS Hobart, Launceston
Delivery Destination
Delivery Time**
Adelaide, Brisbane, Melbourne, Sydney
2 - 3 Business Days
Perth, Other capital cities
4 - 6 Business Days
Other domestic areas 5 - 7 Business Days
What should I do if I have not received my order?
For deliveries via Express Post, please allow 5 working days before contacting us. For deliveries via Regular Post, please allow 14 working days before contacting us.
If after this time your order has still not been received, please contact us and we will be happy to help you.
How do I trace my order?
For deliveries via Express Post, please log into your account after 24 hours or check the Dispatch Notification email we sent to you, you should find the relevant tracking information there. Sometimes as the courier may still updating their server, your tracking number may not be responding, please try that after a couple of hours and it should work properly.
For deliveries via Regular Post, unfortunately we do not provide tracking information. Please refer to the "How long it usually takes for my order to arrive?" section for more details.
How do I change or cancel my order?
Changing Orders
Once you have completed your purchase thru iPhoneTailor.com.au, we do not accept any changes on ordered items and delivery address. For any changes on ordered item or delivery address, an AUS$5 administration fee is required for each change. Please note: Whenever you make a change of an order, the estimated delivery date will be affected. Once an order is being packed or dispatched, no change will be accepted. If you would need to change your order, please contact us as soon as possible and specify your Order Number.
Cancelling Orders
We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. Please note: Once an order is being packed or dispatched, it cannot be cancelled by you or our customer service department. An AUS$5 administration fee is required for each cancellation.
How do I return an item?
You may return products sold by iPhoneTailor.com.au no more than 14 days of receipt of your order (based on the delivery record), and upon pre-approval of iPhoneTailor.com.au.
Non-returnable items
We're sorry, but we DO NOT ACCEPT returns of certain products, including:
- * Any product that is returned more than 14 days after receipt.
- * Any product that has been opened or used (taken out of its plastic wrap or box).
- * Any product that is not in its original condition, is damaged, or is missing parts.
- * Any free gift product
- * Any discount, clearance or sales product
In the event of dispute, iPhoneTailor.com.au's decision shall be final and conclusive.
Return procedures
You can pack and send your return to us in just a few simple steps:
- 1. Click Contact us and provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
- 2. Pack the returned products along with our Return Acknowledgment email securely in a box that we can expedite your request.
- 3. Send the returning items to the address provided in our Return Acknowledgment email.
- 4. All return shipping fee must be prepaid by customer.
Refund policy
Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original and return shipping fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
Refund timeline
Refund will be issued to the same account holder and in the same form of payment originally used for purchase. Please refer to the In the case of refund or order cancelled, when can I get money back? section for more details.
Can I get an invoice?
The email you receive after payment confirmation is your invoice. We recommend that you print it out and keep a copy of this email in a safe place for your records. If you didn't receive order confirmation email, please fill our online Contact Us form and request invoice.
Do you have physical store that I can visit?
iPhoneTailor.com.au is exclusively an online store. Every product that we carry is available online. If you're not sure you'll like something, you might be interested to know that we do guarantee your satisfaction. Please see our return policy for more details.
How to contact us?
If you can't find an answer on our FAQ page, please use the online form to submit your enquiry. If it is related to an order you've placed, please remember to include your Order Number in the message. Alternatively, you may contact us by email info@iphonetailor.com.au. We are always ready to serve you.
What is your business working schedule?
Our Official Working Schedule:
| Customer Service Centre | Mon-Sat 09:00 am - 05:30 pm |
| Logistic Department | Mon-Fri 11:00 am - 5:00 pm |
| General Office | Mon-Fri 09:00 am - 05:30 pm |
